Payment Policy

This page explains which payment methods we accept, how your payment is handled and what we do to keep your details secure.

Accepted payment methods

We accept all major debit and credit cards, together with the digital wallets displayed at checkout. The payment icons shown in our footer reflect exactly what is available to you at checkout.

Currency and pricing

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. The total shown at checkout is the final amount payable, with no additional customs, import or handling charges on delivery within the United Kingdom.

When your payment is taken

Payment is taken in full at the time you place your order. If for any reason we are unable to fulfil your order, we refund the full amount to your original payment method.

Secure checkout and encryption

Our entire site runs over an encrypted HTTPS connection, and payment details are transmitted using industry-standard TLS encryption. Your card details are passed directly to our payment provider and are never visible to us.

PCI-DSS compliance

Our checkout and payment providers are certified to the Payment Card Industry Data Security Standard (PCI-DSS), the security standard operated by the major card networks.

How your payment information is handled

We do not store full card numbers or security codes on our systems. Our payment providers process and store the information required to complete your transaction, in line with their own security obligations.

Fraud prevention

Orders may be screened for signs of fraudulent activity. If a transaction is flagged we may contact you to verify details before dispatch, or cancel and refund the order in full.

Your privacy

Information collected during payment is handled in accordance with our Privacy Policy. Your use of this site is also subject to our Terms of Service, and delivery and returns are covered by our Shipping Policy and Return and Refund Policy.

Questions about payment

If anything about a charge is unclear, contact us at [EMAIL TO BE ADDED] or on [PHONE NUMBER TO BE ADDED], or use our Contact page.

Company details

Store name: Aveline London
Legal name: WinkelManagement
Company number: [COMPANY NUMBER TO BE ADDED]
VAT number: [VAT NUMBER TO BE ADDED]
Company address: [COMPANY ADDRESS TO BE ADDED]
Warehouse Address: [WAREHOUSE ADDRESS TO BE ADDED]
E-mail: [EMAIL TO BE ADDED]
Phone number: [PHONE NUMBER TO BE ADDED]
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.