Terms of service
These Terms of Service govern your use of the Aveline London website and any purchase you make from us. Aveline London is operated by WinkelManagement. By accessing this site or placing an order you agree to these terms. Please also read our Privacy Policy, Shipping Policy, Return and Refund Policy and Payment Policy, which form part of these terms.
1. Online store terms
By agreeing to these terms you confirm that you are at least the age of majority in your place of residence and have the legal capacity to enter into a contract with us. You may not use our products for any unlawful purpose or breach any laws in your jurisdiction.
2. General conditions
We reserve the right to refuse service to anyone, for any lawful reason, at any time. You understand that your content, excluding payment information, may be transferred unencrypted and involve transmission over various networks.
3. Accuracy and completeness of information
We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
4. Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service, or any part of it, without notice at any time.
5. Products
Products are subject to availability and may be discontinued at any time. We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your screen displays colours accurately.
6. Orders and account information
We reserve the right to refuse or limit any order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. A contract between us is formed when we send you a dispatch confirmation.
7. Payment
Payment is taken in full at the time of order. All prices are in pounds sterling (GBP) and include VAT where applicable. Details of accepted payment methods and security are set out in our Payment Policy.
8. Delivery
Delivery timeframes, costs and destinations are set out in our Shipping Policy. Estimated delivery dates are given in good faith but are not guaranteed.
9. Returns, refunds and cancellation
Your statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013, together with our extended 30-day returns window, is set out in our Return and Refund Policy. Nothing in these terms affects your rights under the Consumer Rights Act 2015.
10. Optional tools and third-party services
We may provide access to third-party tools over which we have no control. You use such tools at your own risk and subject to the third party's own terms.
11. Third-party links
Content available through our service may include material from third parties. We are not responsible for examining or evaluating third-party materials or websites.
12. User comments and feedback
If you send us creative ideas, suggestions or other materials, you agree that we may use, edit and publish them without restriction or obligation to you.
13. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
14. Errors, inaccuracies and omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing or availability. We reserve the right to correct any errors and to cancel orders placed on incorrect information, refunding you in full.
15. Prohibited uses
You are prohibited from using the site for any unlawful purpose, to infringe our intellectual property, to transmit malicious code, to collect personal information of others, or to interfere with the security features of the service.
16. Disclaimer of warranties and limitation of liability
We do not guarantee that your use of our service will be uninterrupted or error-free. To the fullest extent permitted by law, our liability is limited to the value of the order concerned. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under English law, and your statutory rights as a consumer are unaffected.
17. Indemnification
You agree to indemnify and hold harmless Aveline London and WinkelManagement from any claim arising from your breach of these terms.
18. Severability
If any provision of these terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions remain in full force.
19. Termination
These terms are effective unless and until terminated by either you or us. You may terminate at any time by ceasing to use our site.
20. Entire agreement
These terms, together with the policies posted on this site, constitute the entire agreement between you and us.
21. Governing law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have non-exclusive jurisdiction.
22. Changes to these Terms
We reserve the right to update or replace any part of these terms by posting updates to this page. It is your responsibility to check this page periodically.
23. Contact
Questions about these Terms of Service should be sent to [EMAIL TO BE ADDED] or on [PHONE NUMBER TO BE ADDED]. You can also use our Contact page.
Company details
Store name: Aveline London
Legal name: WinkelManagement
Company number: [COMPANY NUMBER TO BE ADDED]
VAT number: [VAT NUMBER TO BE ADDED]
Company address: [COMPANY ADDRESS TO BE ADDED]
Warehouse Address: [WAREHOUSE ADDRESS TO BE ADDED]
E-mail: [EMAIL TO BE ADDED]
Phone number: [PHONE NUMBER TO BE ADDED]
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.