Privacy policy

This Privacy Policy explains how Aveline London, operated by WinkelManagement, collects, uses and protects your personal information when you visit our website or place an order. We are the data controller for the personal information described below, and we handle it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The version published on this page is the one that applies, and material changes will be highlighted here.

What personal information we collect

When you place an order we collect your name, billing and delivery address, email address, telephone number and order details. Payment card details are collected and processed directly by our payment providers and are never stored by us. When you browse the site we automatically collect device and usage information such as your IP address, browser type, pages viewed and referring site.

How we use your personal information

We use your information to process and deliver your order, to communicate with you about it, to handle returns and refunds, to prevent and detect fraud, to improve our website and products, and, where you have given consent, to send you marketing communications. Our lawful bases are performance of a contract, our legitimate interests in operating and securing our business, compliance with legal obligations, and your consent where required.

Cookies and tracking technologies

Our website uses cookies and similar technologies to keep your basket working, remember your preferences and understand how the site is used. Non-essential cookies are only set where you have consented, and you can withdraw consent or adjust your browser settings at any time.

How we share personal information

We share personal information with service providers who help us run the store, including our ecommerce platform, payment processors, delivery carriers and email providers. These providers may only process your information on our instructions. We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.

Relationship with Shopify

Our online store is hosted on Shopify, which provides the ecommerce platform enabling us to sell to you. Your data is stored through Shopify's data storage, databases and applications. You can read Shopify's privacy practices at https://www.shopify.com/legal/privacy.

International transfers

Some of our providers are located outside the United Kingdom. Where personal information is transferred internationally we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement, so that your information continues to be protected.

Third-party websites and links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their own privacy policies.

Children's privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and retention of your information

We use appropriate technical and organisational measures to protect your personal information, including encryption in transit. We retain order information for as long as necessary to fulfil the purposes described here and to meet our legal, accounting and tax obligations, after which it is deleted or anonymised.

Your data protection rights

Under UK GDPR you have the right to access a copy of your personal information, to have inaccurate information corrected, to request erasure, to restrict or object to processing, to data portability, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at support@aveline-london.com and we will respond within one month.

Complaints

If you have a concern about how we handle your personal information we would like the chance to put it right, so please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at https://ico.org.uk.

Contact us

For any question about this Privacy Policy or your personal information, email support@aveline-london.com, call +447723445972, or use our Contact page.

Company details

Store name: Aveline London
Legal name: WinkelManagement
Company number: 42129377
VAT number: NL005522073B45
Company address: Lisdoddelaan 30, 1087 KA, Amsterdam, Holland
Warehouse Address: 514 Chester Rd, Woodford, Stockport SK7 1PS, UK
E-mail: support@aveline-london.com
Phone number: +447723445972
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.