Shipping policy

At Aveline London we want your order with you quickly and want you to know exactly where it is along the way. This Shipping Policy sets out our processing times, delivery estimates, costs and what happens if something goes wrong. Questions are welcome at support@aveline-london.com or through our Contact page.

Order processing

Orders are picked, packed and prepared for dispatch within 1-2 business days (Monday to Friday), excluding weekends and UK public holidays. Once your order is dispatched you will receive a confirmation email with your tracking details. During sale periods processing can take slightly longer, and we will keep you updated if that happens.

Order cut-off time

Orders placed before 2:00 PM (GMT) are processed the same business day. Orders placed after that time are processed on the next business day, which may extend the estimated delivery by one business day. The cut-off applies Monday to Friday and excludes weekends and UK public holidays.

Delivery estimates

Once dispatched, estimated delivery times within the United Kingdom are as follows:

Order handling and processing: 1-2 business days (Monday to Friday)
Transit time: 3-10 business days (Monday to Friday)
Total estimated delivery: approximately 4-12 business days (Monday to Friday) from the date your order is placed

These timeframes are good-faith estimates and are not guaranteed. Delivery may be affected by carrier volume, weather or events outside our control.

Shipping costs

We offer free delivery on all orders within the United Kingdom, with no minimum spend. All prices are shown in pounds sterling (GBP) and include VAT where applicable. The total shown at checkout is the final amount you pay, and there are no customs, import, duty or handling fees charged to you on delivery.

Shipping destinations

We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. At this time we do not deliver to BFPO addresses or to destinations outside the United Kingdom.

Fulfilment and carriers

Orders are dispatched from our warehouse at 514 Chester Rd, Woodford, Stockport SK7 1PS, UK. Your order is delivered by trusted carriers such as Royal Mail and Evri, and final-mile delivery is completed by the carrier assigned to your postcode.

Order tracking

Every order ships with tracking. As soon as your order is dispatched we send a confirmation email containing your tracking number and a link to follow your parcel. You can also track your order anytime on our Track Your Order page. Please allow 1-2 business days (Monday to Friday) after dispatch for tracking to show its first movement, as the parcel is scanned into the carrier network.

Delays and disruptions

While we work hard to meet our estimated delivery windows, occasional delays happen. If your tracking has not updated for several business days, please first check the latest status on your tracking link. If your order has not arrived within a reasonable time beyond the estimated window, contact us at support@aveline-london.com and we will open an enquiry with the carrier.

Incorrect or undeliverable addresses

Please make sure your delivery address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us as undeliverable because of an incomplete or incorrect address, we will contact you to arrange redelivery and an additional delivery charge may apply.

Lost or damaged parcels

If your tracking shows your order as delivered but you cannot locate it, or your parcel arrives damaged, please contact us within 7 days at support@aveline-london.com with your order number and photographs where relevant. We will open an enquiry with the carrier and work towards a resolution, which may include a replacement or a refund.

Questions

For anything related to your delivery our team is here to help. Email support@aveline-london.com or visit our Contact page and we will reply within one business day. For information about returns please see our Return and Refund Policy.

Company details

Store name: Aveline London
Legal name: WinkelManagement
Company number: 42129377
VAT number: NL005522073B45
Company address: Lisdoddelaan 30, 1087 KA, Amsterdam, Holland
Warehouse Address: 514 Chester Rd, Woodford, Stockport SK7 1PS, UK
E-mail: support@aveline-london.com
Phone number: +447723445972
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.