Track Your Order

Once your order leaves our warehouse we send a confirmation email containing your tracking number and a link to follow your parcel to your door.

When your tracking arrives

Tracking details are emailed within 24 to 72 hours of your order being placed, once the parcel has been dispatched. Please allow 1-2 business days (Monday to Friday) after dispatch for tracking to show its first movement, as the parcel needs to be scanned into the carrier network.

Delivery timeframes

Orders are prepared for dispatch within 1-2 business days (Monday to Friday), and delivery within the United Kingdom then takes 3-10 business days. The full breakdown is set out in our Shipping Policy.

If your tracking has not updated

Occasionally a parcel sits without a scan for a few days during busy periods. If your tracking has not moved for several business days, or your order has not arrived within the estimated window, email us at support@aveline-london.com with your order number and we will open an enquiry with the carrier.

Need help?

Our team is available Monday to Friday. Contact us at support@aveline-london.com, call +447723445972, or use our Contact page.

Company details

Store name: Aveline London
Legal name: WinkelManagement
Company number: 42129377
VAT number: NL005522073B45
Company address: Lisdoddelaan 30, 1087 KA, Amsterdam, Holland
Warehouse Address: 514 Chester Rd, Woodford, Stockport SK7 1PS, UK
E-mail: support@aveline-london.com
Phone number: +447723445972
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.