Track Your Order

Once your order leaves our warehouse we send a confirmation email containing your tracking number and a link to follow your parcel to your door.

When your tracking arrives

Tracking details are emailed within 24 to 72 hours of your order being placed, once the parcel has been dispatched. Please allow 1-2 business days (Monday to Friday) after dispatch for tracking to show its first movement, as the parcel needs to be scanned into the carrier network.

Delivery timeframes

Orders are prepared for dispatch within 1-2 business days (Monday to Friday), and delivery within the United Kingdom then takes 3-10 business days. The full breakdown is set out in our Shipping Policy.

If your tracking has not updated

Occasionally a parcel sits without a scan for a few days during busy periods. If your tracking has not moved for several business days, or your order has not arrived within the estimated window, email us at [EMAIL TO BE ADDED] with your order number and we will open an enquiry with the carrier.

Need help?

Our team is available Monday to Friday. Contact us at [EMAIL TO BE ADDED], call [PHONE NUMBER TO BE ADDED], or use our Contact page.

Company details

Store name: Aveline London
Legal name: WinkelManagement
Company number: [COMPANY NUMBER TO BE ADDED]
VAT number: [VAT NUMBER TO BE ADDED]
Company address: [COMPANY ADDRESS TO BE ADDED]
Warehouse Address: [WAREHOUSE ADDRESS TO BE ADDED]
E-mail: [EMAIL TO BE ADDED]
Phone number: [PHONE NUMBER TO BE ADDED]
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 24 hours.